The fine print

Last updated: EDIT-THIS-DATE. Questions about any of this: open a ticket in the Discord server.

Terms

William is a Discord bot run for one community. This site lets members of that Discord server buy virtual items for use with the bot.

Who can buy. You must be 18 or older, a member of the server, and following Discord's own terms. Purchases are tied to the Discord account you sign in with.
What you're buying. Zest and perks are virtual items that only exist inside the bot. They have no cash value, can't be exchanged for money or anything of real-world value, and can't be transferred outside the server. You're buying a licence to use them in the game, not property.
Games of chance. Some of the bot's games are games of chance played with Zest. Zest can be won and lost. Nothing won in the bot can be cashed out.
Changes. Prices, items, odds and game rules can change. The economy may be rebalanced, and in that case balances are converted so nobody loses relative value. The bot may be offline for maintenance.
Conduct. Server rules apply. If your account is banned or your economy access is frozen for breaking them, purchased items may be lost without refund.
No guarantee. The bot and site are provided as they are. To the extent the law allows, liability is limited to what you paid in the 30 days before a claim.

This site collects as little as it can.

Signing in. Sign-in uses Discord and asks only for your basic profile: Discord user ID, username and avatar. The site never sees your Discord password or email address.
Orders. For each purchase the bot keeps your Discord user ID, the item, the amount paid, the time, and Stripe's reference for the payment. That is how items are delivered and how problems are sorted out.
Payments. Payments are handled by Stripe. Card numbers and billing details go to Stripe and are never seen or stored by this site. Stripe's privacy policy covers how they use that information.
Cookies. One cookie keeps you signed in for up to 14 days. There is no advertising and no tracking.
Game data. The bot stores your in-game data (balance, items, achievements) against your Discord user ID so the game works.
Your choices. You can ask for your order history or for your data to be deleted: open a ticket in the Discord server. Payment records that must be kept for tax or legal reasons are kept as long as required.

Not delivered. If you paid and the item never arrived, tell staff and quote the reference on your Stripe receipt. It will be delivered or refunded in full.
Delivered. Zest and perks are delivered immediately and are used up by playing, so once delivered they are generally not refundable. By buying, you ask for immediate delivery and accept that this ends any right to cancel that would otherwise apply.
Mistakes. Bought the wrong thing, or bought twice by accident? Ask within 14 days and before using it, and it will be swapped or refunded.
Chargebacks. Please talk to staff before disputing a charge with your bank. If a payment is reversed, the items from it may be removed and the account may be barred from the shop.

How to ask: open a ticket in the Discord server.